Automation is the use of systems, rules, or software to complete repeatable tasks with less manual effort.
A booking system is a tool or workflow that lets customers reserve appointments, sessions, or service slots online.
CRM stands for customer relationship management and usually refers to the system a business uses to track leads, clients, conversations, and opportunities.
Scope creep is the gradual expansion of a project beyond what was originally agreed, usually without a matching update to timing, price, or responsibility.
A virtual assistant is a remote support professional who helps with administrative, operational, or communication tasks.