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Glossary

Marketplace Glossary

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A B C D E G L M O P R S U V W

A

Operations

Automation

Automation is the use of systems, rules, or software to complete repeatable tasks with less manual effort.

B

Operations

Booking System

A booking system is a tool or workflow that lets customers reserve appointments, sessions, or service slots online.

C

Operations

CRM

CRM stands for customer relationship management and usually refers to the system a business uses to track leads, clients, conversations, and opportunities.

S

Operations

Scope Creep

Scope creep is the gradual expansion of a project beyond what was originally agreed, usually without a matching update to timing, price, or responsibility.

V

Operations

Virtual Assistant

A virtual assistant is a remote support professional who helps with administrative, operational, or communication tasks.

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